Hive Fashions Privacy Policy

At Hive Fashions, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, shop with us online or in-store, or otherwise interact with our business.

By using our website or purchasing from Hive Fashions, you agree to the collection and use of your information as outlined in this policy.

Information We Collect

We may collect personal information including:

  • Your name
  • Billing and delivery addresses
  • Email address
  • Telephone number
  • Purchase and order history
  • Payment information (payments are securely processed through our payment providers and we do not store your full credit card details)
  • Communications you have with us
  • Information you provide when entering competitions, subscribing to our mailing list or contacting us.

We may also collect non-personal information such as:

  • IP address
  • Browser type
  • Device information
  • Website usage statistics
  • Cookies and similar technologies.

Why We Collect Your Information

We collect your information so we can:

Process and deliver your orders
Provide customer service and support
Communicate with you regarding your purchases
Process refunds and exchanges
Improve our products, website and customer experience
Detect and prevent fraud
Meet our legal obligations
Send marketing emails if you have chosen to receive them.

 

Marketing Communications

If you subscribe to our mailing list, we may send you information about new arrivals, promotions and special offers.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Who We Share Information With

We only share your information where necessary to operate our business.
This may include:

  • Courier and delivery companies
  • Payment processing providers
  • Website hosting and technology providers
  • Email marketing platforms
  • Professional advisers such as accountants or legal advisers where required
  • Government authorities where required by law.

We do not sell or rent your personal information to third parties.

Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Remember your preferences
  • Analyse website traffic
  • Improve website performance
  • Provide a better shopping experience.

Most web browsers allow you to disable cookies, although some website features may not function correctly if you do.

Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.

While we use secure systems and trusted service providers, no internet transmission can be guaranteed to be completely secure.

 

 

Retention of Information

We keep personal information only for as long as it is required for business purposes or to meet our legal obligations.

When information is no longer required, we securely delete or destroy it.


Accessing or Correcting Your Information

Under the Privacy Act 2020, you have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate.

To do so, please contact us using the details below.


Third-Party Websites

Our website may contain links to third-party websites.

Hive Fashions is not responsible for the privacy practices or content of those websites.


Changes to this Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page and take effect immediately upon posting.


How we use your information

Customer Complaints

Hive Fashions is committed to providing excellent customer service. If you are unhappy with any aspect of your experience, we encourage you to contact us so we can work towards a resolution.

To properly investigate and resolve a complaint, the details of your complaint may be shared with the staff members directly involved, as well as management where appropriate. This information will only be used for the purpose of investigating, responding to, and resolving your complaint.

We will handle all complaints respectfully and, where possible, confidentially. Information relating to complaints will not be disclosed to third parties unless required by law or where necessary to resolve the matter.

We value customer feedback and use complaints as an opportunity to improve our products and services.

 

 

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:


Hive Fashions

Email: orders@hivefashions.co.nz