We want you to love your purchase. If something’s not quite right, we’re here
to help.
Online Orders (Full Price Items)
• You can return your item
within 14 days of receiving it
• Items must be:
• Unworn
• In original
condition
Refunds (Full Priced Items)
• Refunds will be issued to your
original payment method
• Original shipping costs are
non-refundable
• Ordered the wrong size?
• Get in touch — we’re happy to
arrange an exchange if stock is available
• Return shipping costs are the customer’s responsibility
• We recommend using a tracked courier, as items remain your responsibility until received
1. Complete the return
form
2. Include it in your
parcel
3. Send to:
Hive Fashions
18 Matai Street,
Inglewood 4330
Please note that returns remain the
responsibility of the sender until they are received by Hive Fashions, so we
recommend using a tracked courier service.
If you have any questions or
need a hand, feel free to get in touch with us at any time — email us or call
06 756 7187.
To ensure the highest standard
of hygiene and quality:
• Footwear must be tried on
indoors only
• Items must be returned unworn, in original condition, and with original packaging
• Full price footwear may be
returned in line with our returns policy
• Sale footwear is final sale and cannot be returned or exchanged unless faulty
Sale & Discounted Items
(Instore and Online):
We know shopping online isn’t always easy, so please choose items carefully.
• All sale items are final
sale
• We do not offer refunds on sale items
• If available, we may offer an
exchange or store credit
Please note this returns policy
applies to online purchases only. When shopping in-store, you have the
advantage of being able to try items on before purchasing, so we do not offer
refunds on in-store purchases for change of mind.
That said, we do want you to
love what you buy ❤️
• Full price items may be:
• Exchanged within 14 days
of purchase, or
• Returned for a store credit (valid for 3 years)
Heavily discounted/clearance items are final sale and cannot be returned or exchanged
Your rights under this returns
policy are additional to the Consumer Guarantee Act 1993.